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VAT on our prices

UK Customers - For UK customers receiving deliveries at UK postal addresses, our prices will include UK VAT at 20% by default, where applicable.

Non UK Customers - If you are having products delivered to an address outside the UK, you will not be subject to the 20% VAT (UK Sales Tax). Therefore, divide the GBP price displayed on our product listings by 1.2 (£120.00 ÷ 1.2 = £100.00 export price).

Once you have registered an account and logged in, the basket price will automatically remove the UK Sales Tax.

Any invoice or emails that you receive from the website will show zero UK sales tax, and will show any tax percentage as Zero.

What payment methods do you accept?

At Railwayscenics we accept most debit and credit cards via Stripe payments and PayPal. The process is safe and secure.

Should you feel unsafe using a card online you are more than welcome to phone us and pay over the phone.

Full payment details can be found in our Payments accepted page.

Returns

We have a 14-day return policy. Contact us by email or phone before returning any items.

Items must be returned within 14 days of receipt in their original condition for a refund, which will be processed within 14 working days.

Returns after 14 days for unwanted, incorrectly ordered, or unauthorized items may incur a restocking fee of 20% of the product price.

For damaged or faulty goods, contact us within 48 hours for further instructions.

Exclusions apply. Full details are on our Returns page.

Privacy

Railwayscenics are committed to safeguarding the privacy of our website visitors. During the registration and checkout process we ask for the minimum of information from you which helps us offer the best service and delivery of our products to you.

We respect your privacy and appreciate your business. At no time do we ever share your account contact or payment information to any third-party vendor, associate or service provider unless absolutely necessary in order to complete your transaction.

Full details of our privacy policy can be found on our Privacy Policy page.

Why Buy from Railwayscenics?

Railwayscenics, a family-run business since 2008, is known for first-class service and high-quality, affordable products for hobbyists and modellers.

We keep you informed with regular order updates and a weekly e-newsletter featuring offers and product news.

Committed to environmental protection, we use recycled packaging materials to reduce our carbon footprint. Learn more on our Recycling page.

Need help? Contact us via phone or email for assistance with orders or product inquiries.

Shopping with us is safe and secure

Here at Railwayscenics we are committed to ensuring that you are fully protected and secure whilst viewing, and using the www.railwayscenics.com website.

As a result, we have made our website 100% secure with 2,048-bit SSL on all pages. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. You will see the padlock in the address bar when you sign in. This link ensures that all data passed between the web server and browser remains private and integral.

Disclaimer

We strive for accuracy in our product descriptions, but details may change without notice due to supplier updates and improvements.

Product may vary slightly from image representation and browser/screen settings may affect imagecolours.

Technical specifications are for guidance and may not be entirely accurate.

All website information is for personal use only and cannot be reproduced without Railwayscenics consent and acknowledgment.