Getting the best from our website
If you are using this website for the first time, or may not be that confident
using online sites, the following may help you understand how our website works
and how to get the best from using it. The website operates like many others and
those that regularly use ecommerce shops will be able to find their way around
with no problems.
Using the categories listings
For those that are new to ecommerce platforms you will find all our products
by using the category selection tabs either in the box on the left side of
the web page or in the boxes in the centre of the index page. Just click
the top level category and you will be taken to that category. The page that open
may have further sub categories within the main grouping making getting to your
product requirements easier and quicker.
The Search box
You can also type a product name, model number, or just text into the search box
at the top of the page and allow the website to find products relating to your
search term. The better your description and search term the better the search
filter, so "white heat shrink will bring up all white heat shrink products,
where as "heat shrink" and or "white" will bring up all products either white
or heat shrink.
If you have purchased from us before and you know the model number you can
also enter this into the search box to get to the product you require. Where
possible we also use the manufacturers part number into our product description
and that can also be entered where we have included the information.
Adding items to the basket or cart
When you have found the part you require you may either click the add to cart
button, which will do as it says, or you can click a further level to see the
actual product page. This can be done by either clicking on the small product
image, the product name or the see more text. On the individual product page we
have placed all the information to allow you to make an informed choice of
whether the product is suitable for your requirements. If this is the product
you require clicking the add to cart button will add the product to your basket.
Your basket page will then open showing you what is in your basket and also the
estimated shipping cost. If you wish to add more products you can either use the
browser back button or the small blue text just below the header image to go
back to where you were or any of the sub categories below the actual product.
We do show details of how many of each item we have in stock. The website
will not allow orders if the stock level will drop to below zero. If you require
an item which is showing less stock that you require please contact us as many
products can be obtained on a next day basis.
Completing the purchase
Once you have finished shopping, you will need to click the order now button
in your shopping basket. You will need to register to complete your order and
you can do this at the checkout stage. The information we ask for is kept to the
minimum. To make the delivery we will need your full name and address and also a
contact email address and phone number just in case there is a problem with your
order. These details allow us to contact you to keep you informed of the state
of your order. Finally you will need to enter a password. We are not able to
view this password for you should you forget it, so make sure it is memorable or
write it down.
Once you have registered you will be able to log-in in future and track your
order. You can also change details through the My Account section which only
becomes visible once you have logged in.
Once all the required information has been entered, you will be taken to the
next checkout page which is where you choose the shipping address and shipping
method. Now you are logged in the actual shipping prices will be displayed for
your order. Select the shipping method and you will then be taken to the next
page which is where you choose how to pay for your products. Choose a payment
method and then click continue to the final confirmation page. If everything is
correct click continue and you will be taken to our payment providers website.
Enter what ever information they need and final make sure that you click the
return to Railwayscenics website button to complete the order. If you do not
click this button, and just leave the site your order is not fully recorded and
you will not receive an email confirmation of your order.
When we receive your order we will then process this. Usually orders placed
by 12-30pm will be picked, packed and posted the same day, although this is not
always possible. Once we have actually posted your items, and not before, we
update the order status and you will be sent an automatic email letting you know
the order has been posted.
The whole process does generally work as it should but occasionally there are
errors. The biggest problem we have is where a customer does not click on the
return to Railwayscenics website once the payment has been made. Whilst you do
not get an order confirmation email, the site does not subtract the items you
have purchased from you from the stock levels, and in rare instances we do not
get the order. So please make sure that you click the return button.