We pride ourselves on our customer service, and are delighted by the wonderful feedback we receive from many of our customers about their experience with Railwayscenics and the quality of service they received. All testimonialds are genuine responses received from our customers and we do not solicit or offer incentives for any testimonials.
Don't take our word for it, take theirs....
I was having a few problems with your download products. Nothing serious and probably my fault. I contacted Steve at Railwayscenics and my download count was reset with no major problems, and I was talked through how to get the downloads. Thanks for spending the time to help an old duffer with technology that he really does not understand.
Clive - Bournemouth
Stephen. Thank you very much, the package arrived this morning. Exemplary service and action. Your "store" is high up in my Hobbies bookmarks.
I have no questions. I simply thank you for the efficiency in filling the order. The order arrived in Hong Kong last Friday which in these covid times is pretty amazing. Count me as a satisfied customer.
I want to thank you for your excellent service. Your web site is very good and you have made it easy to navigate and order products. My order arrived two days after I placed it. The World would be a better place if there were more people like you who care about customer service. Thank you once again.
I am just starting to build a railway layout, and your website saved me many hours trawling the internet to find all the products. How you manage to keep your prices competitive is beyond me. Keep up the good work, and good luck in your expansion plans.
I registered on your site for the first time yesterday having read about your business in Railway Modeller. I also placed my first order and would just like to express my thanks at the terrific service. The order was put through my letterbox this morning. Very impressed! I hope to be buying lots more and await your product updates with interest.
I live in New Zealand and as a British ex pat I was having trouble sourcing brick paper sheets. I found your site offered downloadable items, and they were just what I was looking for. May I wish you every success in the future.
Now you have released your cottages models in different textures they will be taking pride of place on my layout. They look superb and build easily into a strong model. Great product.
I just wanted to say a huge thank you for the prompt delivery of my order and to show appreciation for the way it was presented - little gestures like that make all the difference. I will definitely use your services again in the future.
I over ordered some items and was pleasantly surprised when I could return those items in exchange for something else. Not many places would do this as it was my stupid mistake.
Steve. I would like to thank you for talking an old computer illiterate fool through how to download your great brick papers. Your talk through was easy to follow, and you had a better understanding of my computer that I do. Again many thanks.
I would like to take the time to thank you for the great service that I received when ordering some wire from you. My previous supplier was out of stock, and on searching the internet I found your site through Google. What a find. I only wished I had found you sooner and you stock more products at a better price that my old supplier. I know where I will be shopping the future.
Being new to the hobby, I felt I must congratulate you on your website and overall presentation of your business and products. As an older gentleman I found your website easy to navigate, which cannot be said for some of the larger businesses. Your products were also separately packaged which made identification easy. I will be recommending you to others. Well done in this day and age.
I would like to thank all the people who make shopping on the Railwayscenics website such a pleasure. Not only do you stock a great range of products, but you also supply some great information. I just wish others within the model railway industry were so helpful. I will recommend you to others and will buy again. Many thanks.
Last month I broke my wire strippers that I bought from you over a year ago. I was at first disappointed and thought never mind buy some more. On looking at your website I saw that they had a warranty. I phoned Railwayscenics and you explained to me the warranty process. Today a new pair arrived from the manufacturers. I did not even have to return the old ones. I am so pleased that now I bought a better quality pair. Well done Steve for selling great products.
Just had to say thank you to you for all the advice you gave me when wiring my outside OO layout. I chose to make all connections by soldering the drop wires to bus wires and terminating with the capacitor and resistors you sent. The locos run around the tracks faultlessly - a distance of just over 70 feet. Just over a scale mile. That will be my choice of track connections in the future and it did not really take me that long to complete. Thank you again.
Needed a few bits and bobs to complete a small project; wire, switches, heat shrink tubing, plugs and sockets. only one place to go. Railwayscenics! Quick delivery as always, highly recommended. Many thanks, Steve
During lockdown I needed something to do so started my first model railway in 40 years. Thanks for the telephone support you gave on the use of different wires and also your excellent bus wire kits. Order arrived quickly which was a surprise to me as I expected it to take longer in a pandemic. Well done.
Wow. I placed my order on Thursday, thinking it will arrive next week, came home from work on Friday evening and there it was. Just in time for the weekend. And I am not working! Thanks again for the quick delivery.
Stephen. Many thanks for your usual excellent service. Goods ordered yesterday at 3pm, delivered this morning at 11am. Better than Prime!!
Thank you Stephen for a fantastic service. Spoke to Stephen on Thursday 9:30am and placed my most recent order with him over the phone - was with me here in the Scottish Highlands by 7:30am next morning. Cannot get better service than that. Project completed Friday night. Thanks again guys.
Thank you so very much for the superb service! The parcel arrived at 11am. I am, again, very impressed with the service that you give and by the fact that everything I needed for this stage of my new layout was so easy available from an excellently designed and presented website.
Yet again great service - goods ordered on Thursday and on my desk by Monday - I have to pay certain providers a monthly charge to get that sort of service! Keep up the great work - Saturday mornings are always improved by your newsletter and based on your video recommendations I have found some very interesting modellers that I strive to learn from.
Just to say how impressed I am with your service. For years I have had to search online for those electrical items that experts seem to use, but I can never find! Your postal charges are a true reflection of the cost, rather than another line to profit from. Wish you further success and I will be buying again from you.
I have used Railwayscenics a few times now, and they never cease to amaze me at the speed and accuracy of their service. I placed an order just before Christmas (knowing it was too late for pre Christmas delivery) and it was with me on the 4th of January after being posted on the 3rd when they returned after the break. Excellent products, fair pricing and speedy delivery...a rare combination these days. Thank you.
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