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UK Shipping and Deliveries

Worldwide shipping

Introduction

Here at Railwayscenics we believe that most modellers want their items quickly. Orders placed before 9:00 AM on a working day are typically processed and dispatched the same day, whenever feasible. If immediate dispatch is not possible, your items will be sent out the following working day. During peak periods and busy times, there might be a slight delay of up to two days. However, rest assured, all orders will be dispatched within five working days, with delivery expected within 30 days.

Shipping costs are determined at the checkout based on the total weight and value of the items in your basket. As you add or remove items, the delivery charge and available methods will update automatically, ensuring transparency and fairness in postage and packaging costs.

Please keep in mind that our working days are from Monday to Friday; we do not dispatch items on weekends or holidays.

How is the shipping on the website set up?

All of our shipping costs are calculated using the total weight and total value of the order.

On orders up to 2kg in weight and up to £30.00 in value, all available shipping options are shown and are available for selection.

If the order total goes over £30.00 and the total order weight is under 2kg, only the Royal Mail signed for options, and the courier option will show. This gives you the peace of mind that your more expensive order will be insured. A signature will be required on delivery so we cannot leave these parcels in a safe place.

Should your order be over £30.00 and under £500.00, and weigh up to 5kg, only the Royal Mail Special Delivery option or the courier option will be shown.

The only fully tracked Royal Mail service that is offered is the Special Delivery option. Your parcel will be scanned at various points in the delivery process, showing where it is in the system.

When you select a signed for service we send you the tracking number in the order status update email so you can track when your order has been delivered. If your order is sent as a small parcel we also send you a delivery confirmation number in the order update email that can be used to see whether the parcel has been delivered.

The courier option will show if your order weight is under 10kg and the order value is under £250.00.

Packaging costs for all postal services

We include packaging costs in all of our postal services, as it contributes to the overall cost of delivery. However, we make an effort to minimize these costs by reusing as much packaging material as possible.

Dispatch notifications

We will notify you via email using our automated website system as soon as your order has been dispatched. This email will contain any relevant delivery confirmation or tracking numbers, along with the website URL where you can keep tabs on your orders delivery status.

Expected delivery times

There is an option at the checkout stage for you to select the delivery service you require. We offer 1st and 2nd Class postage as the choices for delivery.

Delivery will be made to the shipping address specified on the original order unless we feel that it should be sent to the Verified PayPal address. Any subsequent change of delivery address will incur additional charges.

If the delivery is urgent, or required for a specific date, then the next day guaranteed special delivery service from Royal Mail should be used. Please be aware that Royal Mail DO NOT operate this service on a Saturday so will deliver on the following working day. If requesting next day delivery, please note our order cut off time is 9.00am. Any order placed after that time will be sent the following working day.

Any delivery dates given on this website are only an estimate and should be used as a guide. If in any doubt, information on delivery times can be found on the Royal Mail website.

Royal Mail and Parcelforce should not leave parcels outside. We have no real way of leaving them instructions on a safe place to leave parcels but if you leave any instructions when placing your order, we will try to add them to the address label on your parcel. It will then be up to the local delivery person whether they follow, or ignore those instructions.

Delivery can only be made to a P.O. Box address if you provide us with your correct phone number.

Delivery of customer orders is subject to the policies of Railwayscenics elected shipping agents.

If a customer cannot take delivery, it will be the customers responsibility to retrieve the parcel according to the policies of the shipping agent. If collection of a parcel is not made, that parcel may be returned to us and any additional costs to redeliver will be passed on to the customer before delivery will be attempted.

Full delivery terms and conditions can be found in our general Terms and Conditions.

Non delivery of a parcel

Should you contact us regarding a non delivery of a parcel, we will always advise you to wait a few more days or to contact your local sorting office to see whether they have the parcel.

We will contact your local sorting office also to see whether they have the parcel and whether a card was left. In the event of not being able to find the parcel, a report is sent to Royal Mail, with a compensation claim. Royal Mail will carry out an investigation and if necessary report their findings to the police.

We report all claims we make to Action Fraud and leave it to them to decide on any further action. We will help both Royal Mail and Action Fraud in any way that we can including the release of data if asked.

We are in no way suggesting that every non delivered item is fraudulent so please do not take offence from this. It is just a policy that we have adopted to ensure that if nothing else we are compensated for our losses.

Complaints procedure

Should any product, or service, offered by Railwayscenics not meet your satisfaction please inform us and we will deal with your comments or complaint as soon as possible.

Please use our online Contact Us form to provide us with your name, address and telephone number or email. Please also state clearly your complaint or problem. We will acknowledge your correspondence by return and try to resolve the problem within 3 days.

We welcome any comments or suggestions for improving our service to our customers.

Full terms and conditions can be seen in our Terms and Conditions.

Courier deliveries

Currently, we have available the options of two small post postal services, two large post postal services and two parcel services. The small post service will only be available on those days when Royal Mail is taking industrial action.

Courier 3-5 Day Small Post. This replaces the 2nd class Royal Mail large letter service and can be used for parcels up to 0.3kg in weight and up to £35.00 in value. The service is insured up to a value of £20.00 and is tracked. No signature will be required on delivery. Delivery should be within 3-5 working days from the date the courier accepts the parcel. A tracking number will be sent in the order update email when the status is updated.

Courier 1-2 Day Small Post. This replaces the 1st class Royal Mail large letter service and can be used for parcels up to 0.3kg in weight, up to £35.00 in value, and will fit through a standard sized letterbox. The service is insured up to a value of £20.00 and is tracked. No signature will be required on delivery. Delivery should be within 1-2 working days from the date the courier accepts the parcel. A tracking number will be sent in the order update email when the status is updated.

Courier 3-5 Day Large Post. This replaces the 2nd class Royal Mail small parcel service and can be used for parcels over 0.25kg in weight and up to 0.95kg, and up to £100.00 in value. The service is insured up to a value of £30.00 and is tracked. No signature will be required on delivery. Delivery should be within 1-2 working days from the date the courier accepts the parcel. A tracking number will be sent in the order update email when the status is updated.

Courier 1-2 Day Large Post. This replaces the 1st class Royal Mail small parcel service and can be used for parcels over 0.25kg in weight and up to 0.95kg, and up to £100.00 in value. The service is insured up to a value of £30.00 and is tracked. No signature will be required on delivery. Delivery should be within 1-2 working days from the date the courier accepts the parcel. A tracking number will be sent in the order update email when the status is updated.

Courier 3-5 Day Parcel. This is the standard courier service that we have always used and can be used where the parcels weigh more than 0.85kg and up to 10kg, and cost more than £20.00. The service is fully insured up to the value of the parcel contents, and a signature will be required on delivery. Delivery should be within 3-5 working days from the date the courier accepts the parcel. A tracking number will be sent in the order update email when the status is updated.

Courier 1-2 Day Parcel. This is the standard courier service that we have always used and can be used where the parcels weigh more than 0.85kg and up to 10kg, and cost more than £20.00. The service is fully insured up to the value of the parcel contents, and a signature will be required on delivery. Delivery should be within 1-2 working days from the date the courier accepts the parcel. A tracking number will be sent in the order update email when the status is updated.

The service you select will start from the day that you receive your order update notification email which lets you know that your order has been taken to the courier drop off point. This may not be on the day you order, as our order cut off time is 9-00 am, and the parcel has to be at the drop off point by 11.00am.

There are some areas within the United Kingdom where next day delivery is not possible. If you live in one of these areas and select a next day service, we will downgrade your order and use the next best available service, and refund any difference in postage costs.

There are a few restrictions on what the courier will carry, and these will be pointed out on the product information pages. Any orders that include prohibited items will be amended and the prohibited item will be removed and a refund issued.

Our courier charges extra for remote deliveries in the following postcode areas - BT, HS, IM, IV, KW, and ZE. We do not pass on these extra costs.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number if available.

Inspection of consignment on delivery

Please inspect the outer packaging and the contents of all parcels before signing the couriers delivery note. If any part of your order is defective or missing, please reflect this on the carriers note.

Please do not accept delivery without checking the package.

Signing as NOT CHECKED will not cover you should an item be damaged or missing. We make insurance claims from the couriers and you should be aware of their policies regarding damage and missing items.


  Postable Letter Large Letter Parcels
Weight 1-2 Day 3-5 Day 1-2 Day 3-5 Day 1-2 Day 3-5 Day
0 - 1kg £ 3.29 £ 2.70 £ 3.64 £ 2.99 £ 3.64 £ 2.99
1 - 2kg - - - - £ 5.28 £ 4.44
2 - 5kg - - - - £ 6.96 £ 5.96
5 - 10kg - - - - £ 7.36 £ 6.36
10-15kg - - - - £ 10.97 £ 9.28
Signature (included as standard) £ 0.60 £ 0.60 £ 0.60 £ 0.60 £ 0.60 £ 0.60
Insurance Costs (included as standard) £ 2.95 £ 2.95 £ 2.95 £ 2.95 £ 3.75 £ 3.75
VAT at 20% will be added at checkout as will a small fee to cover costs and packaging.
These prices are effective from 2nd April 2024.

Royal Mail UK deliveries

Railwayscenics appreciate that waiting for deliveries can be an inconvenience, so with this in mind, we try to make as many parcels as we can letterbox friendly. This means we try to keep packages as thin as possible so they fit through most letterboxes. This is not always possible as some of our larger boxes will not fit through a letterbox.

We do not penalise you because of where you live! Whether it is Northern Ireland, Shetland, Isle of Man, or Inverness. If you have a UK postcode you will pay the same delivery costs as a customer who lives in Manchester. Please note that delivery time to most outreach locations is an additional two working days.

We currently take all of our Royal Mail parcels to a local post office, where we always obtain a certificate of posting, which we keep for at least 45 days. We need this to make a claim should your items be lost or damaged.

We currently offer the following over the counter services from Royal Mail

1st Class. First class postage has a delivery estimate of 1-2 working days and is available for letter, large letters and small parcels. No tracking is available with this service but a delivery confirmation number will be sent.

2nd Class Second class postage has a delivery estimate of 2-3 working days and is available for letter, large letters and small parcels. No tracking is available with this service but a delivery confirmation number will be sent.

Signed For Signed for is an additional service that can be applied to both all first and second class postal services. Again this is not a tracked service but a signature will be required on delivery.

Special Delivery by 1pm. This service has a next working day delivery estimate and is fully tracked during the delivery.

Large and restricted items

Oversize orders are defined as those over 45cm in length, or where the length plus the width plus the height are more than 90cm in total. Restricted items, such as enamel paints, flammable products and liquids, aerosols and some other liquids can not be sent via Royal Mail or Airmail and must be sent via a courier. Please see the Royal Mail prohibited items PDF about Prohibited Goods for more information.

Dangerous Goods - Sharps and Bladed Items

Please be aware that Royal Mail recently prohibited the delivery of bladed and sharp items through their regular postal services. Rather than applying a total ban, they now require an Age Verification service is used for these items. Any items falling into this dangerous goods category will display a warning message at the top of the product decription page. During checkout, a one-time surcharge will be added to cover the additional cost of the Age Verification service. This surcharge is applied once per order, not per item, so it will minimally impact your order total. Royal mail are using the Challenge 25 principles which means if they think you look under 25, they will ask to see proof of your age before handing the item over.

UK parcel size guide

Below is a table showing the maximum sizes of different parcel types that can be posted using Royal Mail deliveries. We always pack using the smallest padded packaging or box possible, and we never use Royal Mail for anything larger than a Small Parcel size or anything weighing over 2kg.


Large Letters - Up to
Length: 35.3cm
Width: 25cm
Thickness: 2.5cm
Weight: 750g
Small Parcels - Up to
Length: 45cm
Width: 35cm
Thickness: 16cm
Weight: 2kg

Royal Mail prices

We have updated all the Royal Mail module prices, and they do seem to be fair to everyone. If you have any complaints about the pricing of the delivery please contact us before placing an order, but we are restricted to what we are charged.

We have used the table below as a base for our Royal Mail delivery costs. These are the standard costs taken from the Royal Mail website.


Weight RM 1st RM 1st Signed RM 2nd RM 2nd Signed RM Guaranteed
by 1pm
Delivery Days 1-2 Days 1-2 Days 2-3 Days 2-3 Days Next day excl Saturday
0 - 0.1Kg £ 1.60 £ 3.10 £ 1.15 £ 2.65 £ 6.85
0.1 - 0.25Kg £ 2.25 £ 3.75 £ 1.85 £ 3.35 £ 7.65
0.25 - 0.50Kg £ 2.95 £ 4.45 £ 2.40 £ 3.90 £ 7.65
0.5 - 0.75Kg £ 3.30 £ 4.80 £ 2.70 £ 4.20 £ 8.95
0.75 - 1kg £ 4.19 £ 5.39 £ 3.49 £ 4.69 £ 8.95
1 - 2kg £ 4.19 £ 5.39 £ 3.49 £ 4.69 £ 11.15
VAT at 20% will be added at checkout as will a small fee to cover costs and packaging.
These prices are effective from 2nd April 2024.

ParcelForce

We are delighted to announce that we now offer UK deliveries through Parcelforce, a reputable and reliable carrier. Our customers can choose between the 24-hour or 48-hour service, both of which come with comprehensive tracking and insurance coverage up to the value of £150.00, included in the pricing. Additionally, a photo proof of delivery shall be provided. Please note that this is a weekday-only service and excludes weekend deliveries.

To ensure transparency, we have listed the standard costs for Parcelforce delivery on our website. However, please be advised that the postage for online purchases will be sent to the local post office, which may cause a slight delay in delivery time, as we have no control over collection schedules.

Postage for this service will be purchased online and the parcels taken to the local post office. This may cause a delay in some deliveries as we have no control over when the parcels will be collected from the post office.


  Express 24 Express 48
Weight 1-2 Day 3-5 Day
1 - 5kg £10.45 £ 9.95
5 - 10kg £12.95 £11.45
VAT at 20% will be added at checkout as will a small fee to cover costs and packaging.
These prices are effective from 2nd April 2024.