International Shipping

Introduction

Here at Railwayscenics we believe that most modellers want their items quickly. Orders placed before 9:00 AM on a working day are typically processed and dispatched the same day, whenever feasible. If immediate dispatch isn't possible, your items will be sent out the following working day. During peak periods and busy times, there might be a slight delay of up to two days. However, rest assured, all orders will be dispatched within five working days, with delivery expected within 30 days.

Shipping costs are determined at the checkout based on the total weight and value of the items in your basket. As you add or remove items, the delivery charge and available methods will update automatically, ensuring transparency and fairness in postage and packaging costs.

Please keep in mind that our working days are from Monday to Friday; we do not dispatch items on weekends or holidays.

Royal Mail International deliveries

Railwayscenics appreciate that waiting for deliveries can be an inconvenience, so with this in mind, we try to make as many parcels as we can letterbox friendly. This means we try to keep packages as thin as possible so they fit through most letterboxes. This is not always possible as some of our larger boxes will not fit through a letterbox.

We currently take all of our International Royal Mail parcels to a local post office, where we always obtain a certificate of posting, which we keep for 45 days. We need this to make a claim should your items be lost or damaged.

We send internationally using Royal Mail Tracked, Signed or Tracked and Signed services depending on what is available to your country. All of the services are fully insured, and will supply us with a delivery confirmation once delivered. Using these services means that we can see where the parcel is and whether it has been delivered using the online tracking system of Royal mail. If the available service is a signed for service, then you should be asked to sign for the parcel on delivery.

International parcel size guide

Below is a table showing the maximum sizes of different parcel types that can be posted using Royal Mail international deliveries. We always pack using the smallest padded packaging or box possible, and we never use Royal Mail for anything larger than a Small Parcel size or anything weighing over 2kg.

Royal Mail prices

We have updated all the Royal Mail module prices, and they do seem to be fair to everyone. If you have any complaints about the pricing of the delivery please contact us before placing an order, but we are restricted to what we are charged.

We have used the table below as a base for our Royal Mail delivery costs. These are the standard costs taken from the Royal Mail website.

Europe prices

Europe Zone 1 Countries: Corsica, Denmark, France, Germany, Monaco, Republic of Ireland.

Europe Zone 2 Countries: Austria, Azores, Balaeric Islands, Belgium, Bulgaria, Madeira, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia.

Europe Zone 3 Countries: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of the world prices

World Zone 1 Countries: Covers all countries, not defined as being in Europe Zones 1, 2 and 3, World Zone 2 or World Zone 3.

World Zone 2 Countries: American Samoa, Australia, Belau, British Indian Ocean Territories, Christmas Island, Cocos Keeling Islands, Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Laos, Macao, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu.

World Zone 3 Countries: Alaska, USA.

Import and Customs duties

Kindly note that international orders may be subject to import duties or taxes, which must be settled before the carrier can deliver the parcel. Additionally, most postal carriers may impose an extra handling fee for this service. While we are unable to determine the exact amount of these charges, they typically correspond to the declared value of the order and the applicable tax rate in the destination country.

Should your parcel be returned to us due to unpaid customs or import fees, any refund issued will be reduced by these incurred charges.

International delivery restrictions

Please note due to Royal Mail safety regulations we are unable to post paints, aerosols and thinners, etc to overseas customers. Please see the Royal Mail prohibited items website page about Prohibited Goods for more information.

Any orders containing prohibited items will have the items removed and a partial refund will be arranged for the removed items.

Packaging costs

All of our delivery costs include a portion to contribute towards the packaging materials that we use, so will be higher than the stamp or postage costs. We try to keep this small, as we do reuse as many packaging materials as we can.

Dispatch notifications

We will notify you by email when your order has been dispatched as part of the order update process used on the website. This is part of the automated system on the website and emails will be sent to the email given to register on the website. If there is a delivery confirmation number or a delivery tracking number then that will also be supplied, along with the website URL where you can enter the number and track your delivery.

Expected delivery times

Delivery will be made to the shipping address specified on the original order unless we feel that it should be sent to the verified PayPal address. Any subsequent change of delivery address will incur additional charges.

Delivery times are given as a guide only.

Royal Mail overseas services generally deliver within two weeks, although this can be longer at peak times and may be subject to customs and import delays at the destination country.

Any delivery dates given on this website are only an estimate and should be used as a guide. If in any doubt, information on delivery times can be found on the Royal Mail website.

Delivery of customer orders is subject to the policies of Railwayscenics elected shipping agents.

If a customer cannot take delivery, it will be the customers responsibility to retrieve the parcel according to the policies of the shipping agent. If collection of a parcel is not made that parcel may be returned to us and additional costs will be incurred to redeliver, and these costs will be passed on to the customer before a second delivery will be attempted.

Full delivery terms and conditions can be found in our Terms and Conditions.

Non delivery of a parcel

Should you contact us regarding a non delivery of a parcel, we will always advise you to wait a few more days or to contact your local sorting office to see whether they have the parcel.

In the event of not being able to find the parcel, a report is sent to Royal Mail, with a compensation claim. Royal Mail will carry out an investigation and if necessary report their findings to the police.

We will help Royal Mail in any way that we can, including the release of data if asked.

We are in no way suggesting that every non delivered item is fraudulent so please do not take offence from this. It is just a policy that we have adopted to ensure that if nothing else we are compensated for our losses.

Delivery refusal

Should you refuse a delivery for any reason, or fail to go and collect a parcel, and that parcel gets returned back to us, we will deduct any postage costs, or any other incurred cost, from the refund total.

Complaints procedure

Should any product, or service, offered by Railwayscenics not meet your satisfaction or requirements please inform us and we will deal with your comments or complaint as soon as possible.

Please use our online Contact Us form to provide us with your name, address and telephone number or email. Please also state clearly your complaint or problem. We will acknowledge your correspondence by return and try to resolve the problem within 3 days.

We welcome any comments or suggestions for improving our service to our customers.

Full terms and conditions can be seen in our Terms and Conditions.