Here at Railwayscenics we believe that most modellers want their items quickly. Therefore, orders placed by 09-00am on a working day, will be packed and posted that same day. If this is not possible then items will be posted the following working day. In any event all orders will be posted within 5 working days and delivery should be within 30 days.
All of our shipping costs are calculated dynamically based on your basket content weight. Therefore as you add or remove products from your basket, the delivery charge and the delivery methods available will automatically update. We believe that this is the fairest way to calculate postage and packaging costs.
Railwayscenics appreciate that waiting for deliveries can be an inconvenience, so with this in mind we try to make as many parcels as we can letterbox friendly. This means we try to keep packages as thin as possible so they fit through most letterboxes. This is not always possible as some of our larger boxes will not fit through a letterbox.
We currently take all of our Royal Mail parcels to a local post office, where we always obtain a certificate of posting, which we keep for 45 days. We need this to make a claim should your items be lost or damaged.
We only send internationally using Royal Mails 'Tracked and Signed' service which is fully insured. Using this service means that we can see where the parcel is and whether it has been delivered. You should be asked to sign for the parcel on delivery. If this service is not available in your country, we will used a 'Signed For' service.
Below is a table showing the maximum sizes of different parcel types that can be posted using Royal Mail international deliveries. We always pack using the smallest padded packaging or box as possible, and we never use Royal Mail for anything larger than Small Parcel size or anything weighing over 2kg.
|Large Letters - Up to|
|Parcels - Up to|
We have updated all the Royal Mail module prices, and they do seem to be fair to everyone. If you have any complaints over the pricing of the delivery please contact us before placing an order, but we are restricted to what we are charged.
We have used the table below as a base for our Royal Mail delivery costs. These are the standard costs taken from the Royal Mail website.
|Weight Up To||Europe||World Zone 1||World Zone 2||World Zone 3|
Please note due to Royal Mail safety regulations we are unable to post paints, aerosols and thinners, etc to overseas customers. Please see the Royal Mail prohibited items website page about Prohibited Goods for more information.
Any orders containing prohibited items will have the items removed and a partial refund will be arranged for the removed items.
The maximum order weight for international parcels is 2kg. If your order is above this weight, we will remove items so the total weight of the order is below this figure and offer a refund for the items removed.
We now send all international deliveries using a tracked and/or signed method of delivery. You will be asked to sign for the parcel when it is delivered. This service also includes full insurance for any loss or damage to the package and its contents.
All of our delivery costs include a portion to pay for the different packaging materials used so will be higher than the stamp or postage costs. We try to keep this small, as we do reuse as many packaging materials as we can.
We will notify you by email when your order has been dispatched as part of the order update process used on the website. This is part of the automated system on the website and emails will be sent to the email given to register on the website. If there is a delivery confirmation number or a delivery tracking number then that will also be supplied, along with the website URL where you can enter the number and track your delivery.
Delivery will be made to the shipping address specified on the original order unless we feel that it should be sent to the verified PayPal address. Any subsequent change of delivery address will incur additional charges.
Delivery times are given as a guide only.
Royal Mail overseas services generally delivers within two weeks, although this can be longer at peak times and may be subject to customs and import delays at the destination country.
Any delivery dates given on this website are only an estimate and should be used as a guide. If in any doubt, information on delivery times can be found on the Royal Mail website.
Delivery of customer orders is subject to the policies of Railwayscenics elected shipping agents.
In the event that a customer cannot take delivery, it will be the customers responsibility to retrieve the parcel according to the policies of the shipping agent. If collection of a parcel is not made that parcel may be returned to us and additional costs will be incurred to redeliver and these will be passed on to the customer before a second delivery will be attempted.
Full delivery terms and conditions can be found in our Terms and Conditions.
Should you contact us regarding a non delivery of a parcel, we will always advise you to wait a few more days, or to contact your local sorting office to see whether they have the parcel.
In the event of not being able to find the parcel, a report is sent to Royal Mail, with a compensation claim. Royal Mail will carry out an investigation and if necessary report their findings to the police.
We will help Royal Mail in any way that we can, including the release of data if asked.
We are in no way suggesting that every non delivered item is fraudulent so please do not take offence from this. It is just a policy that we have adopted to ensure that if nothing else we are compensated for our losses.
Should any product, or service, offered by Railwayscenics not meet with your full satisfaction please inform us and we will deal with your comments or complaint as soon as possible.
Please use our online 'Contact Us' form to provide us with your name, address and telephone number or email. Please also state clearly your complaint or problem. We will acknowledge your correspondence by return and try to resolve the problem within 3 days.
We welcome any comments or suggestions for improving our service to our customers.
Full terms and conditions can be seen in our Terms and Conditions.