Scheduled Maintenance
Our website will undergo scheduled maintenance from Monday, 18th December to Thursday, 21st December 2023. During this period, access to the entire website will be temporarily unavailable. Consequently, you will not be able to make any purchases, log into your account, or view any product links for downloads. We kindly request your patience during this necessary maintenance.
It is important to note that our Christmas break will commence from 22nd December. Therefore, no orders will be processed or dispatched during this period. Any orders placed during our closure will be shipped upon our return on 2nd January 2024. We apologise for any inconvenience caused.
International Shipping
Please be aware that there could be additional country specific customs/import taxes and charges to pay on international orders. Pleaase check with your countries revenue collection service to see whether these will be applicable.
Introduction
Here at Railwayscenics we believe that most modellers want their items quickly. Therefore, orders placed by 09-00 am on a working day, will be packed and posted that same day if possible. If this is not possible then items will be posted the following working day. In any event, all orders will be posted within 5 working days and delivery should be within 30 days.
All of our shipping costs are calculated dynamically based on your basket content weight. Therefore as you add or remove products from your basket, the delivery charge and the delivery methods available will automatically update. We believe that this is the fairest way to calculate postage and packaging costs.
Royal Mail international deliveries
Railwayscenics appreciate that waiting for deliveries can be an inconvenience, so with this in mind, we try to make as many parcels as we can letterbox friendly. This means we try to keep packages as thin as possible so they fit through most letterboxes. This is not always possible as some of our larger boxes will not fit through a letterbox.
We currently take all of our International Royal Mail parcels to a local post office, where we always obtain a certificate of posting, which we keep for 45 days. We need this to make a claim should your items be lost or damaged.
We send internationally using Royal Mail Tracked, Signed or Tracked and Signed services
depending on what is available to your country. All of the services are fully insured,
and will supply us with a delivery confirmation once delivered. Using these services means that we can see where the parcel is and whether it has been delivered
using the online tracking system of Royal mail. If the available service is a
signed for service, then you should be asked to sign for the parcel on delivery.
International parcel size guide
Below is a table showing the maximum sizes of different parcel types that can be posted using Royal Mail international deliveries. We always pack using the smallest padded packaging or box possible, and we never use Royal Mail for anything larger than a Small Parcel size or anything weighing over 2kg.
| Large Letters - Up to | |
|---|---|
| Length: | 35.3cm |
| Width: | 25cm |
| Thickness: | 2.5cm |
| Maximum Weight: | 750g |
| Parcels - Up to | |
| Length: | 45cm |
| Width: | 35cm |
| Thickness: | 16cm |
| Maximum Weight: | 2kg |
Royal Mail prices
We have updated all the Royal Mail module prices, and they do seem to be fair to everyone. If you have any complaints about the pricing of the delivery please contact us before placing an order, but we are restricted to what we are charged.
We have used the table below as a base for our Royal Mail delivery costs. These are the standard costs taken from the Royal Mail website.
Europe prices
Europe Zone 1 Countries
Corsica, Denmark, France, Germany, Monaco, Republic of Ireland
Europe Zone 2 Countries
Austria, Azores, Balaeric Islands, Belgium, Bulgaria, Madeira, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia
Europe Zone 3 Countries
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State,
| Weight Up To | Europe Zone 1 | Europe Zone 2 | Europe Zone 3 |
|---|---|---|---|
| 0.25Kg | £ 12.50 | £ 12.65 | £ 13.90 |
| 0.50Kg | £ 13.80 | £ 14.20 | £ 15.45 |
| 0.75Kg | £ 14.85 | £ 15.20 | £ 16.60 |
| 1kg | £ 15.80 | £ 16.10 | £ 17.75 |
| 1.25kg | £ 16.35 | £ 16.40 | £ 18.40 |
| 1.5kg | £ 16.45 | £ 16.65 | £ 19.00 |
| 2kg | £ 16.60 | £ 17.10 | £ 19.30 |
| No UK VAT will be added at checkout but there will be a small additional fee to cover costs and packaging | |||
These prices come into effect from 3rd April 2023.
Rest of the world prices
World Zone 1 Countries
Covers all countries, not defined as being in Europe Zones 1, 2 and 3, World Zone 2 or World Zone 3.
World Zone 2 Countries
American Samoa, Australia, Belau, British Indian Ocean Territories, Christmas Island, Cocos Keeling Islands, Cook Islands, Fiji, French Polynesia, French Southern Territories, Kiribati, Laos, Macao, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Singapore, Solomon Islands, Tokelau, Tonga, Tuvalu
World Zone 3 Countries
Alaska, USA
| Weight Up To | World Zone 1 | World Zone 2 | World Zone 3 |
|---|---|---|---|
| 0.1Kg | £ 16.10 | £ 17.25 | £ 16.75 |
| 0.25Kg | £ 16.45 | £ 17.60 | £ 18.35 |
| 0.50Kg | £ 20.35 | £ 22.10 | £ 23.75 |
| 0.75Kg | £ 22.75 | £ 24.90 | £ 25.75 |
| 1kg | £ 25.40 | £ 28.05 | £ 29.40 |
| 1.25kg | £ 27.40 | £ 30.50 | £ 32.85 |
| 1.5kg | £ 28.80 | £ 33.00 | £ 35.60 |
| 2kg | £ 29.25 | £ 34.05 | £ 36.10 |
| No UK VAT will be added at checkout but there will be a small additional fee to cover costs and packaging | |||
These prices come into effect from 3rd April 2023.
Import and Customs duties
Please be aware that there may be import duties/taxes to pay on international orders before the carrier will deliver the parcel. Most postal carriers will also charge an additional handling charge for this service. We cannot advise how much these charges will be but will generally be charged at the declared value of the order at the counties tax rate.
If your parcel is returned to us with any outstanding customs or import charges, any refund given will be less these fees.
International delivery restrictions
Please note due to Royal Mail safety regulations we are unable to post paints, aerosols and thinners, etc to overseas customers. Please see the Royal Mail prohibited items website page about Prohibited Goods for more information.
Any orders containing prohibited items will have the items removed and a partial refund will be arranged for the removed items.
Packaging costs
All of our delivery costs include a portion to contribute towards the packaging materials that we use, so will be higher than the stamp or postage costs. We try to keep this small, as we do reuse as many packaging materials as we can.
Dispatch notifications
We will notify you by email when your order has been dispatched as part of the order update process used on the website. This is part of the automated system on the website and emails will be sent to the email given to register on the website. If there is a delivery confirmation number or a delivery tracking number then that will also be supplied, along with the website URL where you can enter the number and track your delivery.
Expected delivery times
Delivery will be made to the shipping address specified on the original order unless we feel that it should be sent to the verified PayPal address. Any subsequent change of delivery address will incur additional charges.
Delivery times are given as a guide only.
Royal Mail overseas services generally deliver within two weeks, although this can be longer at peak times and may be subject to customs and import delays at the destination country.
Any delivery dates given on this website are only an estimate and should be used as a guide. If in any doubt, information on delivery times can be found on the Royal Mail website.
Delivery of customer orders is subject to the policies of Railwayscenics elected shipping agents.
If a customer cannot take delivery, it will be the customers responsibility to retrieve the parcel according to the policies of the shipping agent. If collection of a parcel is not made that parcel may be returned to us and additional costs will be incurred to redeliver, and these costs will be passed on to the customer before a second delivery will be attempted.
Full delivery terms and conditions can be found in our Terms and Conditions.
Non delivery of a parcel
Should you contact us regarding a non delivery of a parcel, we will always advise you to wait a few more days or to contact your local sorting office to see whether they have the parcel.
In the event of not being able to find the parcel, a report is sent to Royal Mail, with a compensation claim. Royal Mail will carry out an investigation and if necessary report their findings to the police.
We will help Royal Mail in any way that we can, including the release of data if asked.
We are in no way suggesting that every non delivered item is fraudulent so please do not take offence from this. It is just a policy that we have adopted to ensure that if nothing else we are compensated for our losses.
Delivery refusal
Should you refuse a delivery for any reason, or fail to go and collect a parcel, and that parcel gets returned back to us, we will deduct any postage costs, or any other incurred cost, from the refund total.
Complaints procedure
Should any product, or service, offered by Railwayscenics not meet your satisfaction or requirements please inform us and we will deal with your comments or complaint as soon as possible.
Please use our online Contact Us form to provide us with your name, address and telephone number or email. Please also state clearly your complaint or problem. We will acknowledge your correspondence by return and try to resolve the problem within 3 days.
We welcome any comments or suggestions for improving our service to our customers.
Full terms and conditions can be seen in our Terms and Conditions.
Disclaimer
All information, including prices, is for guidance only and may be changed without prior notice.