Where possible, orders placed by 10.30pm will be packed and posted the same working day. If this is not possible, items will be posted the following working day. In any event all orders will be posted within 5 working days.
Railwayscenics have now offer an up to five working days service and not an overnight next day delivery.
There are a few restrictions on what the courier will carry, and these will be pointed out on the product information pages. Any orders that include prohibited items will be amended and the prohibited item will be removed and a refund issued.
When you select a courier delivery, we use a signed for service as standard, and a signature will be required on delivery. Because of this, please do not ask to have the parcel left in a safe place as it will not happen.
Insurance is also offered on this service as standard so all goods are fully covered whilst in transit.
We do hope that you find the pricing satisfactory. As the business grows we will negotiate new prices with the couriers to ensure that you are always getting the best deal possible.
Our courier charges extra for remote deliveries which includes the following postcode areas IM, HS and ZE. We do not pass on these extra costs.
Courier prices correct as of 01/02/2018.
Inspection of Consignment
Please inspect the outer packaging and the contents of all parcels before signing the carriers delivery note. If any part of your order is defective or missing, please reflect this on the carriers note.
Please do not accept delivery without checking the delivery.
Signing as NOT CHECKED will not cover you should an item be damaged or missing. We make insurance claims from the couriers and you should be aware of their policies regarding damage and missing items.
|0 - 1kg
|1kg - 2kg
|2kg to 5kg
|5kg to 10kg
|10kg to 15kg
|Signed for (included as standard)
|Insurance and Packaging Costs (included as standard)
Royal Mail Deliveries
Railwayscenics appreciate that waiting for deliveries can be an inconvenience, so with this in mind we try to make every parcel we send out letterbox friendly. This means we try to keep packages as thin as possible so they fit through most letterboxes. It is not always possible as some of our larger boxes will not fit.
We do not penalise you because of where you live! Whether its Northern Ireland, Shetland, Isle of Man or Inverness. If you have a UK postcode you will pay the same delivery costs as a customer who lives in Manchester. Please note that delivery time to most outreach locations is an additional two working days.
We currently take all of our Royal mail parcels to a local post office, where we always obtain a certificate of posting, which we keep for 16 days. We need this to make a claim should your items be lost or damaged.
Large & Restricted Items
Over size orders are defined as those over 60cm in length or where the length plus the width plus the height are more than 90cm. Restricted items, such as enamel paints, flammable products and liquids, aerosols and some other liquids can not be sent via Royal Mail or Airmail and must be sent via a courier.
UK Parcel size guide
Below is a table showing the maximum sizes of different parcel types that can be posted using Royal Mail deliveries. We always pack using the smallest padded packaging or box as possible, and we never use Royal mail for anything larger than Small Parcel size or anything weighing over 2kg.
|Letters - Up to
|Large Letters - Up to
|Small Parcels - Up to
Royal Mail Prices
We have updated all the Royal Mail module prices, and they do seem to be fair to everyone. If you have any complaints over the pricing of the delivery please contact us before placing an order, but we are restricted to what we are charged.
We have used the table below as a base for our Royal Mail delivery costs. These are the standard costs taken from the Royal Mail website.
|Weight Up To
||RM 1st Rec
||RM 2nd Rec
Rest of World
|Int Tracked Signed
|Int Tracked Signed
Rest of World
Please note due to Royal Mail safety regulations we are unable to post Paints, Aerosols and Thinners etc to overseas customers. Please see Royal Mail Website and the page about Prohibited Goods for more information.
Any orders containing prohibited items will have the items removed and a partial refund will be arranged for the removed items.
The maximum order weight for international parcels is 2kg. If your order is above this weight, we will remove items so the total weight of the order is below this figure and offer a refund of the item removed, or split the packages.
We have now decided to send all international deliveries over £10-00 using a tracked and/or signed method of delivery. You will be asked to sign for the parcel when it is delivered.
All of our delivery costs include a portion to pay for the different packaging materials used so will be higher than the stamp or postage costs. We try to keep this small, as we do reuse as many packaging materilas as we can.
We will notify you by email when your order has been dispatched. This is part of the automated system on the website and emails will be sent to the one used to register on the website.
Expected Delivery Times
By default we use Royal Mail for most of our deliveries. There is an option at the checkout stage for you to alter the service used. We offer 1st, 2nd and Airmail as the choices for delivery. We also offer recorded or signed for deliveries in both first and second classes.
Delivery will be made to the shipping address specified on the original order unless we feel that it should be sent to the Verified PayPal address. Any subsequent change of delivery address will incur additional charges.
Delivery times are given as a guide only so if the delivery is urgent or required for a specific date then the next day guaranteed delivery service should be used. If requesting next day delivery, please note our cut off time is 10-30am. Any order placed after that time, will be sent the following working day.
Royal Mail First Class aims to deliver within 1-2 working days from dispatch, and Second class is estimated to be delivered within 2-3 days of dispatch. These are only estimates and delivery may be longer depending on the day and time they were posted.
Royal Mail Overseas generally delivers within two weeks, although this can be longer at peak times and may be subject to customs and import delays at the destination country.
Any delivery dates given on this website are only an estimate and should be used as a guide. If in any doubt, information on delivery times can be found on the Royal Mail website.
Royal Mail should not leave parcels outside, and we have no way of leaving them instructions on a safe place to leave parcels. If we receive any instructions where a parcel should be left, they will be ignored.
Delivery can only be made to a P.O. Box address if you provide us with your phone number.
Delivery of customer orders is subject to the policies of Railwayscenics elected shipping agents.
In the event that a customer cannot take delivery, it will be the customers responsibility to retrieve the parcel according to the policies of the shipping agent. If collection of a parcel is not made, that parcel may be returned to us and aAdditional costs will be incurred to redeliver and these will be passed on to the customer before delivery will be attempted.
Full delivery terms and conditions can be found in our general terms and conditions.
Non Delivery of a parcel
Should you contact us regarding a non delivery of a parcel, we will always
advise you to wait a few more days, or to contact the local sorting office to
see whether they have the parcel. We will contact your local sorting office also
to see whether they have the parcel, and whether a card was left. In the event
of not being able to find the parcel, a report is sent to Royal Mail, with a
compensation claim. Royal Mail will carry out an investigation and if necessary
report their finding to the police. We report all claims we make to Action Fraud
and leave it to them to decide on any further action. We will help both Royal
Mail and Action Fraud in any way that we can including the release of data if
asked. We are in no way suggesting that every non delivered item is fraudulent
so please do not take offense from this past text. It is just a policy that we
have adopted to ensure that if nothing else we are compensated for our
Should any product, or service, offered by Railwayscenics. not meet with your
full satisfaction please inform us, and we will deal with your comments or
complaint as soon as possible. Please use our online contact us form to provide
us with your name, address, and telephone number or e-mail. Please also state
clearly your complaint or problem. We will acknowledge your correspondence by
return, and try to resolve the problem within 3 days. We welcome any comments or
suggestions for improving our service to our customers.
Full terms and conditions can be seen in our terms and conditions page.