Returns & Refunds
At Railwayscenics, our aim is to ensure that our customers are completely satisfied. If you are not 100% satisfied with your purchase you are welcome to return any unused, unopened products to us at the address below. You must include the original sales invoice.
In accordance with the distance selling regulations, you have the right to cancel your order should you change your mind. Simply return the items to us at the address below, along with the original invoice.
At present we do not offer a free returns service, but we will refund the cost of return postage on faulty items to you via your original payment method.
It is in your interest to obtain Proof of Posting and also Proof of Delivery as we cannot be held responsible for non-delivery of goods to our address without it.
When your goods arrive back here, we will check them to ensure that they are in a saleable condition and include all packaging, components, labels, leaflets and instructions. Unsalable items will incur a restocking fee of 25%.
A refund will then be issued within 14 days via your original payment method.
Before we package all items they are visually checked to make sure they are in good condition, but we are only human and occasionally things do go wrong.
Please let us know about any faults in any of your purchased goods as soon as possible so that we can rectify any issues quickly. We will either send you replacement parts or components where possible, and arrange the return of the faulty items at our expense.
If items that are returned as faulty and found to be not faulty we will contact you as soon as possible via email and ask that you arrange to have the items sent back to yourselves at your costs.
No refunds will be given for any downloadable product, but we will do our best to ensure that you get the products that you ordered.
Your Statatory Rights
This policy does not affect your statutory rights.