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Disclaimer

At Railwayscenics we do everything we can to make sure that the information included on our product pages is always as accurate as possible. However, because products are regularly improved or purchased from different suppliers, the product information may occasionally change without notice.

Any images used are representative of the product only and may not accurately depict the actual product. Any technical specifications are for guidance only and cannot be guaranteed accurate.

This does not affect your statutory rights. Any information on this website is supplied for personal use only and must not be reproduced in any form whatsoever without the prior consent of Railwayscenics, nor without due acknowledgement.

Delivery Options

Please be aware that there may be import duties/taxes to pay on non UK orders before the carrier will deliver the parcel. Most postal carriers will also charge an additional handling charge for this service. We cannot advise how much these charges will be but will generally be charged at the declared value of the order at the counties tax rate.

Here at Railwayscenics we believe that most modellers want their items quickly. Therefore, orders placed before 09-00am on a working day, will usually be packed and posted that day where possible. Where this is not possible then items will be posted the following working day. During busy periods there may be a delay of a day or two to these times. In any event, all orders will be posted within 5 working days and delivery should be completed within 30 days.

All of our shipping costs are calculated based on your basket content weight and the basket total value including any taxes. Therefore as you add or remove products from your basket, the delivery charge and the delivery methods available will automatically update to those that are available. We believe that this is the fairest way to calculate postage and packaging costs.

Working days are Monday, Tuesday, Wednesday, Thursday and Friday. We do not post items out on weekends or holidays.

We offer a wide range of delivery options from Royal Mail, and a Courier. Signatures will be required on some delivery options but this is mentioned in the checkout system.

All items are stocked in the UK and will be shipped from the UK.

Once your items have been posted we will send a confirmation email to your registered email address. Any tracking information will also be included in the email. Royal mail delivery times will start from when this email is sent, and courier delivery times will start when the courier collects the parcels from the drop off point and initially update the status of the tracking.

Full UK shipping terms can be found on our UK shipping page and International shipping terms can be found at our International shipping page.

Returns

Railwayscenics operates a 14 days return policy. Please contact us before returning any items either by email or phone.

To be accepted for return on this basis, items should be returned within 14 days of receipt. Provided the goods are returned to us in the same condition as they were received, we will arrange the refund within 14 working days.

Any Goods returned after 14 days as unwanted or incorrectly ordered or unauthorised may be accepted at the discretion of Railwayscenics but will be subject to a minimum restocking fee of 20% of the invoice value of the items or £10, whichever is the greater.

For damaged or faulty goods, please contact us within 48 hours of receipt and we will advise on the course of action to be taken.

Please note that exclusions apply and full details can be found on our Returns page.

Privacy

Railwayscenics are committed to safeguarding the privacy of our website visitors. During the registration and checkout process we ask for the minimum of information from you which helps us offer the best service and delivery of our products to you.

The same information helps us personalise, and continually improve, your shopping experience at Railwayscenics.

The information that we are given when you place an order is usually kept for 6 years from the end of the financial year that you placed the order. This is to comply with UK government tax rules and regulations.

Any information you give us when making an enquiry about our products or services is only kept as long as we need it. Ideally once we have answered your query, we destroy or delete any information you give us.

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third-party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

Full details of our privacy policy can be found on our Privacy Policy page.

So why should you buy from Railwayscenics?

Railwayscenics is a family run business, and since 2008 we have built an enviable reputation for providing a first class service, and a range of affordable, high quality products, used by hobbyists and modellers.

We pride ourselves on our reputation for high quality customer service and we are always happy to provide support to our customers who need assistance with choosing products or require after sales help.

We like to keep you informed during, and after, the sales process by regularly sending order update emails. We also send out a weekly e-newsletter detailing any offers we have on, plus lots of product and other news.

At Railwayscenics we are doing everything that we can to help protect the environment and reduce the damage that we do to it. Where possible we reuse boxes and packaging materials that we receive from suppliers. We have switched to packaging that is either fully made from, or partially made from, recycled materials, which is helping to reduce our impact, and carbon footprint, on the environment. More information on what we are doing can be found on our Recycling page.

If you have any problems with your order, or simply want to enquire about a product before purchasing, simply give us a call or drop us an email and we will be happy to help.

Shopping with Railwayscenics is safe and secure.

Here at Railwayscenics we are committed to ensuring that you are fully protected and secure whilst viewing, and using the www.railwayscenics.com website.

As a result, we have made our website 100% secure with 2,048-bit SSL on all pages. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. You will see the padlock in the address bar when you sign in. This link ensures that all data passed between the web server and browser remains private and integral.