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Information Centre

At Railwayscenics we are committed to providing exceptional support and assistance to ensure your experience with our products/services is smooth and satisfying. We also have several high quality specific help and advice pages relating to different areas of the model railway hobby. Our Information Centre serves as a one-stop destination for all your queries, offering detailed guides, tutorials, FAQs, and troubleshooting solutions.

Whether you are a new user looking for basic guidance or an experienced customer seeking advanced tips, our Help Centre is designed to cater to your needs. Explore our extensive collection of resources meticulously crafted to address a wide range of topics, from account setup and navigation to troubleshooting common issues and maximizing product/service features.

Browse through the sections listed below to quickly locate the information you need.

How we do business

Explore this section to discover essential details about our operations, policies, and commitments. Here, you will find all the information regarding delivery procedures, terms of service, and our dedication to safeguarding your privacy. Clear, transparent communication is fundamental to our ethos, and we strive to provide you with all the necessary insights to ensure a seamless experience with our services. Dive in to learn more about how we conduct business and prioritize your satisfaction.

Environmental policy
At Railwayscenics we believe in helping save the planet. Read what we are doing to help.
Privacy policy
We take our customers privacy very seriously and here is how we achieve this.
Recycling
Explanation of what Railwayscenics are doing to help with recycling.
Returns policy
How to return unwanted, damaged, faulty or incorrect items to us.
Shipping UK
Information explaining how our UK Shipping and deliveries work.
Shipping international
International Shipping and deliveries information.
Terms and Conditions
General Terms and Conditions of Railwayscenics.
Website usage policy
Get an insight into how our website works and operates.

Customer Service

Welcome to our help section, your trusted resource for resolving any concerns or queries you may encounter. This dedicated space is designed to provide assistance whenever you need it, offering insights into our special website pages and basic help resources to navigate any challenges seamlessly. Delve into our special pages tailored to enhance your experience. From featured products to exclusive promotions, this section highlights content designed to captivate and inform. Explore our featured and special products, and uncover unique offerings that elevate your browsing experience.

About Railwayscenics
The aims of Railwayscenics.
Christmas deliveries
Christmas is a busy time. Here we list when we will be posting items over the holiday period.
Contact Us
All the different ways to get in touch with Railwayscenics.
Downloading products
A help guide on the download system on our website and information on what to do should the system fail.
Exhibitions
Exhibitions diary detailing all the exhibitions we are attending and their locations.
FAQs
Listing of general questions on a wide range of topics that will help you get the answer you need.
Featured products
Explore our Featured Products Collection page and discover the latest product selections.
History
Where, why and how it all started at Railwayscenics.
Links
A general page of links to information that may be helpful, and also to some of our local model railway clubs.
Latest news
Stay updated with the latest news and announcements by exploring our dedicated news section
Payments accepted
Explanation of all the payment methods accepted on our websites online checkout system.
Recent releases
Browse all the latest New products that have been added to our online store listings.
Specials
Here we list all of our products that are on special offer allowing you to find all the bargains in one place.
Stocked Brands
Brands that we stock with links to all their supplied products.
Testimonials
See what our customers have to say about us, our products and the service we offer.
Using our website
Tips on how to get the best from all of the features on our website.
WEEE and ROHS
How we can help save the environment by recycling electrical and electronic components.

Our Products

This section contains our product help guides, designed to empower you with comprehensive insights into the products we offer. Whether you are a seasoned enthusiast or a newcomer exploring our offerings, this section is your go-to resource for navigating our diverse range of products. From tips on usage to troubleshooting advice, we are here to ensure you make the most of your purchases. Lets embark on a journey to unlock the full potential of our stocked items together.

About BA fasteners
Page that explains all about BA screw threads and fixings.
Bootlace end ferrules
How to improve your layouts wiring using bootlace cord end ferrules.
Heat shrink tubing
Read all about our range of heat shrink tubing, what it is and how to use it.
LED calculator
Ohms Law calculator for one series wired LED.
Our LEDs
How to choose and use LEDs from our wide range of products. Now covered by 2 pages.
Our models
A bit of information about our current range of downloadable card models.
Plasticard sheet
Information, help and advice about plasticard sheet, what it is and how it can be used in model making.
Price Lists
Downloadable price lists for all the products sold on the Railwayscenics website.
Resistor colour bands
A guide to understanding how the colour bands on our carbon and wire wound resistors work.
Switch types
We sell a wide range of switches so here is a brief description of the different types and their uses.
Texture sheets
A bit of information about our own brand of texture sheets and other download files.
Transformers
Information on our open cased transformers and how they compare to those from our competitors.
Wire types
We sell a wide range of electrical wire and here we try to detail each wire's specification and use.

Hints and tips

Welcome to our comprehensive help section dedicated to all things model railway! Here, you will find a wealth of information and resources covering a range of subjects including maintenance tips to layout building ideas. Dive into our expansive collection of articles, tutorials, and FAQs designed to inspire creativity, resolve challenges, and elevate your model railway experience to new heights. Whether you are embarking on your first layout or fine-tuning a complex masterpiece, let us be your trusted guide on this exciting journey through the world of model railways.

Adding detail
A page that explains how to add further detail to our card model kits, and other kits and models.
Adhesives
Advice on the types of adhesives available to modellers and their basic use.
Assembly tips
Advanced advice on how to assemble parts of our range of scale model card kits.
AWG Wire conversion
Understanding the differences between the US AWG wire system and European wire sizes.
Ballasting track
Basic advice on adding ballast to model railways. Applicable to all scales.
Building height
Helpful advice on methods to calculate the height of a building or object.
Buildings glossary
List of terms used in the construction of buildings which are also used in scale model buildings.
Card modelling
A brief history of card modelling.
Conversion chart
A very handy chart listing a wide range of conversions.
DCC Bus wiring
Basic advice gathered from experience which answers many questions on how to wire a DCC layout.
DCC Making a start
Guide on starting out with DCC. What is needed and what to buy when startnig with DCC.
Drill sizes
Metric, imperial and numbered drill size comparison chart.
Drill types
Guide on the different drill types available and their main uses.
Electronic components glossary
List of terms used in describing electronic components .
Electronic symbols
Basic electronic symbols used in some of our electrical circuit diagrams.
Glossary
Glossary of common terminology used in railway modelling.
How To
General help page with some features included with our card kits and models.
Layout care
Model railway layout cleaning and maintenance guide including tips for optimal performance.
Lighting models
A basic guide on how to add lighting to models and buildings.
Loconet
Learn about Loconet. What it is, how it works and the benefits of using it.
Modelling materials
Types of materials used in railway modelling and their uses.
Peco point data
A listing of all the data available from Peco on all of their points available from the current range.
Printing tips
How to get the best from your printer when printing our card kit downloads.
Rolling stock maintenance
A guide on maintaining and caring for all of your model railway rolling stock.
Scale and gauges
New to railway modelling and confused about scales and gauges. This page should explain these things.
Soldering Irons
A buyers guide that explains all you need to know before purchasing a soldering iron.
Soldering tips
Here we dispel some myths about soldering with some helpful advice gained through experience.
Toolkit essentials
What should be included in a basic toolkit when starting in the hobby.
Track comparison tables
Tables to allow the easy comparison between Hornby, Bachmann and Peco OO gauge track systems.
Using a multimeter
Basic help page on how to use a multimeter in railway modelling.
Using plaster bandage
Help and advice about using all types of plaster bandage correctly.