Unlike most other internet retailers we pride ourselves on our high level of customer service, which means we look at things a bit differently. Most online retailers are happy to cancel an order if they find that they have run out of stock, or add part of your order on a back order system. We pride ourselves on the accuracy of our stock quantity data and with a huge stock holding and with thousands of product lines and well over 23,000 items in actual stock, just occasionally we find that the stock system thinks we have something in stock when we actually have none. This is usually caused by many things, the main one being that we are human, and errors occur. The second is that some customers do not complete the checkout process and return to the Railwayscenics website after making a payment. We do generally catch these errors, and adjust the stock accordingly.
When an order error occurs someone will scour the Internet to source the missing items from an alternative retailer, even if this means it costs us more than you paid in the first place. Sometimes we will get the retailer to deliver straight to you, if this happens we will let you know who to expect a delivery from.
So even if it costs us money we will ensure you get what you ordered from us without undue delay.
We guarantee to deliver to you any product that your order and pay for on our website at the price you paid for it even if we have no stock in a reasonable time. We never cancel an order once we have taken it, which means you can order from us with complete confidence that we will not let you down.