The current situation with the Coronavirus (COVID-19) is no doubt causing a
great deal of concern and affecting the daily lives of all of us. Here at
Railwayscenics, we are working as near to normal as possible to dispatch orders as
quickly as we can, but due to the influx of orders there may be a short delay to
some orders being dispatched. We are also treating all orders on a first come first
served basis which seems the fairest way of doing things. We really appreciate
your patience and understanding at this worrying time. We will update you with
an email once your order has been posted.
The safety and protection of ourselves as a family, and that of our delivery partners and customers, is of huge importance. We are closely monitoring government guidelines and have increased cleaning and hygiene awareness throughout the storage and office spaces here at Railwayscenics.
We are checking the status of our suppliers daily, and so far orders can still be placed and stock delivery times are still next day, but that may change. Some stock items may be harder to get now, but we are doing our best to keep levels of stocks as normal as possible. Our website shows stock levels and these in most cases are accurate, but if an item is not held in the quantity that the website says, we will let you know by email.
Our delivery partners Royal Mail, UPS and Hermes are all maintaining services as normal as possible, but could be subject to delays, meaning parcels continue to be despatched, but there may be a short delay. We have been notified that Royal Mail are now collecting parcels from the local post Office at 1-00pm instead of 5-00pm. We are therefore now not having an order delivery cut-off time but will print all orders when we can and will pick and pack as many orders as we can to take to the post office by 12-15pm at the latest. This is impacting the delivery times of parcels by at least a day in some cases. Please be aware delivery times may be slightly longer than usual. Royal Mail have also changed the way they will hand over any Signed For or large parcels, so please bear with your local post person as they are working in a very difficult position and are only following common sense rules.
We are also aware that some countries may have imposed restrictions on incoming mail, so please check with your local mail service before ordering as we canno0t be held responsible for any delivery delays.
Please consider others when placing any orders on this websiteduring this lock down period, and think about whether the items you need are actually important and worth risking the lives of others, and potentially spreading this virus.
Please please please follow government guidelines and advice. If you think its all hyped-up and an infringement of your liberties then tough. Dont bother to tell me how you feel in that regard. All anyone is asking is for you to behave like a sensible responsible adult. It wont last forever so just toe the line and knuckle under.
Please stay in doors and only go out when necessary to prevent the spread of this virus. Most importantly, stay safe.
Steve and family