Page last updated 21/12/2020. We will continue to update this page as and when the situation changes.
Railwayscenics is a family run business working from home, so the safety
and protection of me and my family is my main priority during this latest
lockdown. We have created a family bubble which includes our parents who
are older and vulnerable, and rely on what little we can do for them. We do
not want to be responsible for spreading covid-19 to anyone, especially not
older family members. I also do not want to put myself at a higher risk of
contamination as I am considered to be in a higher risk group due to other
health issues. Please respect my wishes and the changes I have made to the
way the business runs and works.
I am closely monitoring the latest government guidelines and have re-introduced increased cleaning and hygiene awareness throughout the storage and office spaces here at Railwayscenics, which is also our home.
We are working as near to normal as possible, and are packing orders as quickly as we can. We are now only travelling to the post office when I consider it necessary. This does mean that there may be a short delay to some orders being dispatched. This is being done to reduce any potential risks to us as a family, reducing risks to the post office staff and also that of our delivery partners. We are also treating all orders on a first come first served basis which seems the fairest way of doing things. We really appreciate your patience and understanding at this worrying time. We will update you with an email once your order has been posted along with any tracking or delivery information if we have it, and you have paid for a service where it is available.
We have cancelled our daily order cut-off time, and will now just pick and pack as many orders as we can before we have to take them to the post office by 4.00pm at the very latest. This is impacting the posting times of parcels in some cases by a day or more due to the increased work load, and the slower picking and packing times because of the safety and hygiene measurers we have implemented. If necessary we will take the website off-line to reduce the number of orders that we have to deal with, and to reduce any backlogs that may happen.