As promised, we have now added a courier delivery service to our delivery and
shipping options. This is a three day service, not overnight but this may be
added at a later date.
There are a few restrictions on what the courier will carry, and these will
be pointed out on the product information pages. Any orders that include
prohibited items will be amended and the prohibited item will be removed and a
refund issued. As the service offered is a track able service, we will soon be
issuing tracking details on the order update emails. This will mean that you may
have to check that your email details are correct, and that the Railwayscenics
email address is added to your safe senders list.
We do hope that you find the pricing satisfactory. Compared to the Royal Mail
prices it is very good. As the business grows we will negotiate new prices the
couriers to ensure that you are always getting the best deal possible.
At the start we would welcome any positive and negative feedback on this
service. We know what the service providers are doing our end, and we know what
they have promised us will happen during delivery, but we would really like to
find out what did happen your end, and what you thought of the service. Just use
the contact us form to let us know.
Royal Mail Deliveries
On the second of April 2013 the Royal mail will be once again changing
delivery costs and the way that a size of a parcel is calculated. They are
dropping completely the standard parcels service, and replacing this with a
small parcel, medium parcel and large parcel service. Prices are also dependant
on weight, which further confuses things. We are trying to find a fair way to
calculate our delivery costs, based on weight and size which makes it fair for
everyone. This may not be possible. If you take for instance a 600mm length of
any of the plastruct range or even any of the cork rolls the minimum charge is
going to be £5.20 as they fall in to a medium parcel size, yet 5 x 10m coils of
32/0.2 electrical wire fall into the small parcels category and weigh under 1kg
will only cost £2.60.
We have updated all the Royal Mail module prices, and they do seem to be
fair to everyone. If you have any complaints over the pricing of the delivery
please contact us, but we are restricted to what we are charged.
We have used the table below as a base for our Royal Mail delivery costs. These
are the standard costs taken from the Royal Mail website.
RM 1st Rec
RM 2nd Rec
Airmail 1 - costs to all European countries
Airmail 2 - costs to rest of the world
The compensation offered by Royal Mail has also been lowered. With standard
first and second class postage, this has been reduced to only £20-00. We have
decided that any order over this figure will be sent by Royal Mail signed for.
This offers greater compensation should an item go missing, and will also be
protected under the PayPal protection scheme as the delivery method is track
We then add on a small cost to cover the printing and packaging costs.
Please don't blame us for the shortcomings of the current postal system, we
don't set Royal Mails tariffs but do have to work within them!