Can I pay using a credit/debit card if I have no Paypal account?

Yes you can. You do not have to open a PayPal account to use the service. The following instructions will show you have to pay with a credit card or debit card using PayPal without using a PayPal account.  We have detailed the steps you need to take to pay using this method here.

What format do you send your download files in?

We send all files as PDF documents.  Inside each file are several folders.  At present there is a folder that contains the instructions, and another that contains the model parts.  On our newer models we are adding a third file that will contain the parts of the model that only require printing on lower quality paper, as these require to be stuck to card for internal strength.   All of our kits and papers can be printed onto A4 paper.

What is a PDF file?

What glue can I use?

We have tried several types of glue, and had good results with them all, except superglue.  We have used PVA glue with excellent results, and also contact adhesives.  We tried with glue stick type glues and had very poor results.  Using a glue similar to UHU, we had the best results.

How good is the print quality?

We are in the process of producing a test page to enable you to try your printer and check the quality prior to you purchasing a kit, or brick paper.  You are more than welcome to download our free kit or texture sheet to see the quality.

Are your models complicated to make?

All of our kits we believe to be easy to construct.  All techniques used are very basic, and easy to master.  As the kits and papers can be printed off as many times as you require, if you make a mistake, just print off another copy, and try again. Download our free model to learn the basic techniques needed to produce a model.

What can I do if I make a mistake building one of your models?

Unlike other cardboard kits, you are able to just print the parts that you need again.

I do not have the thickness of card that you recommend?

All of our models are based on 1mm thick card.  This thickness card is used by picture framers to mount pictures.  It is widely available from a range of suppliers and outlets.  If you are unable to obtain this thickness of card, it is possible to use a thinner card, but you must use more than one thickness.  You will need to print out the templates pages again.  Use a good quality glue to laminate the card pieces together.

I am having trouble downloading my items.

We have had instances where our customers have had trouble opening the Zipped folder once the download is complete.  A warning message appears that the file is invalid or corrupt.  This kind of error can occur when part of the Zip file content becomes corrupt during an interrupted download, file copy or move etc. We have looked into this, and it appears to be a fault with the users computer or internet connection.  We have checked all the files on the hosts server, and they are correct.  We recommend that you try to download the files again by entering your account orders, and clicking the download link.  If this should fail, use the contact us form and we will email you the folders that you require.  See Microsoft help for further information here

How do I pay for my kits?

We use Paypal as our payment processor.  Paypal is a secure and reliable card processor and will accept most types of credit and debit card even without having a Paypal account.  Our Paypal account has been verified.  We also use this account for another of our online businesses.  We are also able to accept cheques or postal orders made payable to Stephen Lane and sent to our address that can be found on the contact us page.

I do not have a computer.  How can i order items from your store?

All of the products available from our store, apart from the downloadable items can be purchased, by using our order form.

I would like to purchase more of a particular item than you have in stock.

We are able to order parts from our suppliers which include next day delivery as long as they have stock.  Should you require more items than we have in stock, contact us and we will let you know of availability and any special prices available.

Can you order items that you do not keep in stock?

The quick answer is yes, in most cases.  Contact us, and we will let you know if we can get your items.